Refund policy

 

Our Commitment to Satisfaction: At LED Mirror World, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your LED mirror, we are here to help.

Damage Mirror Upon Arrival

We take great care in packaging our mirrors to ensure they arrive in perfect condition. However, in the unlikely event that your mirror is damaged upon arrival, we are committed to providing a hassle-free resolution. Contact our customer service team immediately to report the issue. We will offer the option of a replacement or a full refund to ensure your complete satisfaction.

How to Make a Warranty Claim:

      1. Contact Us: Reach out to our customer service team via email. Please provide your order number, contact information, and a detailed description of the issue.
      2. Provide Proof: We may request photos or other documentation to better understand the nature of the defect or damage.
      3. Resolution: Once your claim is verified, we will initiate the part replacement process or arrange for a return and replacement/refund as applicable.

Please note that our free replacement guarantee does not cover any damage discovered after the mirror has been installed. We kindly ask that you carefully inspect the mirror as soon as you open the packaging. If you notice any damage, please take clear photos and contact our customer service team immediately — we will arrange a replacement mirror for you as soon as possible. Always check your mirror before fitting.

 

Returns if you don't like:

  • Return Window: You have 7 days from the date of delivery to initiate a return.
  • Condition of Returned Items: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, If the mirrors cannot be resold, we will have to refuse the return. You’ll also need the receipt or proof of purchase. 

Refunds:

  • Processing: Once we receive and inspect your return, we’ll send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  • Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Restocking Fee:

  • Please note that a 20% restocking fee applies and customer will be responsible to cover return shipping cost .

  • Need Help?

    • For more information, assistance with returns, or questions about your specific situation, please email us at help@ledmirrorworld.com.au. We are dedicated to providing you with quality customer service and ensuring your satisfaction.